with Akanksha (Aki) Singh:
Many discovery sessions generate more noise than clarity – overflowing with ideas but lacking focus on the real problem. Under pressure to deliver, teams often leap into solution mode, guided more by assumptions than understanding. Discover 360 is a framework designed to change that by bringing discipline, curiosity, and structure back into the discovery process.
In today’s fast-paced delivery cycles, Discover 360 provides a teachable and repeatable way to explore the problem space before jumping into the solution space. It helps teams pause, reflect, and examine problems from multiple perspectives, ensuring decisions are driven by understanding, not urgency.
Grounded in Jobs-to-Be-Done theory and inspired by Edward de Bono’s Six Thinking Hats, Discover 360 combines analytical and creative thinking through six complementary lenses: factual, emotional, critical, creative, optimistic, and directional. Together, these lenses create a 360-degree view of the job users are trying to get done and the outcomes that truly matter.
In this session, participants will learn how to apply the Discover 360 template in real discovery workshops – using each “hat” to uncover assumptions, surface hidden insights, and align stakeholders around the right problem to solve. Whether you’re a Product Manager, Business Analyst, or Scrum Master, you’ll leave with practical tools to make discovery more inclusive, evidence-based, and outcome-focused, helping your teams build the right thing, not just build things right.
Learning outcomes
- Adopt a 360-degree discovery mindset – Learn how to explore the problem space before jumping into solutions
- Strengthen alignment across cross-functional teams – Build shared understanding between Product, Design, and Delivery early in the process to reduce rework and improve confidence in direction.
- Facilitate balanced, bias-aware conversations – Use the Discover 360 framework to bring structure to curiosity and ensure all perspectives – factual, emotional, critical, creative, optimistic, and reflective – are heard.
- Make discovery repeatable and teachable – Leave with a ready-to-use template and practical facilitation techniques to embed better discovery habits in your organisation.